Credits and Credit Based Usage
Credits granted through a subscription or the Free plan have no cash value and cannot be redeemed for cash. All credits are non-refundable, whether they come from a paid subscription, the Free plan, or a promotional grant, except where required by applicable law. Credits are tied to your account and cannot be transferred to another account. Unused credits expire at the end of each billing cycle and do not carry over. If your subscription is set to cancel, you can continue using your credits until the end of the current billing period, after which any remaining credits are forfeited. If a payment is reversed through a chargeback or dispute, credits associated with that payment will be revoked. If we determine that you have breached our Terms of Service, we reserve the right to expire your plan and forfeit any remaining credits at our discretion.Refund Requests
Refunds are not automatically granted and are reviewed on a case-by-case basis. If you believe you are entitled to a refund, please contact us at team@julius.ai or via the support widget on the website.Customer Responsibility
Before completing checkout, it is your responsibility to carefully review the subscription you are purchasing, including the selected plan, billing interval, pricing, renewal terms, and included features. You are also responsible for managing your subscription, including canceling it before renewal if you do not wish to continue. Subscription details and billing settings can be managed through your account settings where applicable.How to Contact Us
If you are requesting refund review, please reach out to team@julius.ai and include your full name, the email address used for the purchase, your receipt number, and the reason for your request. Our team will review your request as quickly as possible.Reservation of Rights
We reserve the right to deny refund requests where permitted by law, including in cases involving misuse of the service, violations of our Terms of Service, or other circumstances indicating bad faith or abuse.Processing Approved Refunds
Refunds are processed through the original mode of payment. If you made your purchase with a credit card, the refund will be issued to the same card. Please note that it can take up to 10 business days for the refund to appear on your statement, depending on your bank’s processing times.Changes to Our Refund Policy
Julius AI reserves the right to modify this refund policy at any time. Any changes will be posted on this page, so please check back regularly for updates.Reach out to team@julius.ai for support or to ask questions not answered in our documentation.